🏷 Add a custom label to an answer for more context on the advice page

1 minute read Published on 28-12-2021

Good product advice consists of more than simply a filtered list of products. It also requires an explanation as to why a certain product is relevant for that particular customer.

Aiden helps you provide such transparency by showing a check mark ☑️ or cross ❌ for each answer on the recommend product(s). Together, these matching indicators show how well a certain product lives up to the sum of a customer’s needs.

However, in some cases showing the exact text of the answer got a bit awkward. Check out this example, where a ‘yes’ answer leads to the following bit of info on a recommended product:

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Now, you can add a custom answer label to an answer in Conversation. Instead of the literal answer, the products will now feature the custom answer label you set. A great way to provide more context on the advice page — and good news for those of your who love to ask ‘yes-or-no’ questions!

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You can find this option in the little menu ⠇ that pops out of an answer in Conversation (or directly in the Answers tab for numerical questions).

Want to know more about Aiden's new features and improvements?

👉 Take a look at our 🗒 Release notes.

Marja Silvertant Marja Silvertant

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