Guided selling for home & living e-commerce stores
Buying a sofa, dining table, or lamp online can be challenging. With so many styles, materials, sizes, and even competitors, you risk losing customers to choice paralysis. Instead, give them personalized digital advice to structurally boost conversions.
Used by leading e-commerce businesses in the home & living industry
Customers who aren’t sure, won’t buy furniture and home accessories
Do your customers want to enhance their interior, create a cozier home, save space, or stay up to date with the latest home trends? The product that suits them best depends on their personal needs. Guided selling is the only way to effectively assist customers in your store at scale.
It’s tough to provide expert advice online
Furniture and home accessories come in various styles, materials, and sizes. Without proper advice, customers hesitate to hit ‘buy’ or end up choosing the wrong product.
Product filters are too functional
Shoppers look for interior products that align with their personal preference and style. A filtered product overview gives options, but lacks genuine personalized advice.
Customer service teams are struggling
Customer service reps aren’t real product experts and have to deal with high volumes of different customer inquiries. It’s hard to give 24/7 in-depth product advice.
🛌 How Goossens achieved 138% conversion uplift in just 3 weeks
Aiden is trusted by home & living stores just like yours
Here’s what other stores say about Aiden’s guided selling software.
Daniël Bennik
Assortment Manager, Badkamerxxl
Deliver expert online guidance to empower customers
Don't leave your customers hanging. Make an impact by offering personalized advice on any page in the customer journey. Turn website visitors into satisfied customers through unique digital sales conversations.
Differentiate your store with nuanced advice
Many stores and marketplaces offer filters that fall short of real guidance. With Aiden, you deliver personalized, nuanced advice. With product scoring at scale, visitors consistently receive results that perfectly align with their unique needs.
Provide proactive and automated support
Integrate product finders at every stage of the customer journey, whether through a pop-up, in-page, full-page app, or even in a chat. With Aiden, offering guidance wherever your customers need it is simple and seamless.
Turn your expertise into digital conversations
Skip the lengthy product descriptions and replicate the in-store sales experience. Simply ask your customers a few questions and automatically provide the best product recommendations.
Guided selling delivers
Shoppers using a product finder automatically find the right product. This results in more conversions, satisfied customers, and profit.
91%
Completed sessions
2,5M+
Happy customers
In 1 day
Built and launched
2,5x
Avg. CR increase for guided selling users
What online shoppers say about using Aiden's product finders
The choice made online (curtains) and the step-by-step plan of passing on sizes and choosing colors was very easy. Also nice to know that you have free measurement insurance (in case the measurements are wrong). I received my order quickly!
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I ordered the floor gliders which I ordered before and, despite good quality, they now needed to be replaced. I am very satisfied with vloerglijders.nl. Clear website with a wide range of floor gliders for every type of chair and floor. The product finder is very handy and guides you quickly to the right glider. Delivery is super fast. Thanks for this.
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Delivery is done by a letterbox package. Everything right on time. But the special thing about this company lies in the information and assistance offered in choosing the right floor gliders. If you explain what kind of floor it is and if you send a photo of the furniture that needs the glider, you will get excellent advice.
Date submitted
Great product finder!! Smooth delivery, excellent.
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Stop losing customers to choice paralysis
Provide the right advice - self-serve at scale to massively grow your conversion rates.
