💬 Top 6 Neocom alternatives for e-commerce brands (2024)

Neocom is mostly used to improve the e-commerce shopping experience through guided selling. It helps online retailers improve product discovery with interactive, personalized dialogues that guide customers to the right products based on their needs and preferences.

But Neocom isn’t the only software provider offering guided selling and other ways to simplify complex product data into user-friendly interactions. Let’s review the pros and cons of Neocom first, and then evaluate the top alternatives and competitors.

Neocom.ai reviews: the pros & cons 

Here’s an overview of the benefits and areas for improvement mentioned by Neocom’s users.

Pros 

• Easy to use
• Pre-made conversations
• Powerful analytics dashboard
• Customization features

Cons

• Unclear pricing for enterprise plans
• Missing store integrations
• Not available in all languages
• Missing features

Now that you know what Neocom is appreciated for and where it can still improve, here’s an overview of the top alternatives in the market.

1. Aiden

Aiden, yes that’s us, was born out of the frustration that consumers are often left to fend for themselves when shopping online. We initially wrote a successful book about it, because "customers who can't decide won't buy." But writing a book wasn’t enough to tackle the problem. So we decided to find a solution for it and developed guided selling software.

We aim to make good advice available to everyone, which is why our software helps mimic personal advice in a physical store. You simply ask hesitant customers a few questions about their needs in a product finder, and then automatically provide advice on the most suitable products.

With Aiden AI you quickly set up and finetune your product finders. Thanks to filters and weighted scores you consistently offer the best product advice, increasing both conversion rates, margins and customer satisfaction. Aiden is appreciated by many online stores and has become the most used guided selling software for e-commerce in Europe.

Website: Aiden.cx 

Best for: Leading and growing online stores that want to improve e-commerce by better assisting customers, resulting in a structural increase in conversions, satisfied customers, and decreased customer inquiries and returns.

Key features:

• AI-driven guided selling 
• Dynamic conversation flows with different Q&A per type of customer
• Nuanced and personalized recommendations based on product scores
• Can be added to any page (PLP, PDP, SEO, etc.)
• Available as sidebar, pop-up, in-page, or as a full page
• Zero-party data collection 
• A/B testing
• Impact dashboard for comprehensive insights
• Integrates with ESP, CDP, GA4 and all e-commerce platforms

Curious to see Aiden live in action? Try it for yourself in our demo environment.

2. Zoovu

Zoovu is an AI-powered conversational search platform designed to help businesses enhance product discovery and customer engagement. Zoovu specializes in guiding consumers through complex product choices by creating personalized, interactive conversations that simplify the decision-making process.

By integrating AI and natural language processing, Zoovu improves online shopping experiences, leading to higher conversions and increased customer satisfaction for brands across multiple industries.

Website: Zoovu.com‍

Best for: E-commerce businesses looking to improve product recommendations and assist customers in finding the most relevant products.

Key features:

• No-code content creation 
• Brand promotion tools in interactive formats 
• Personalized product recommendations 
• Customizable templates
• Multiple design options
• Gamification 
• Data collection and analysis of content performance
• Integrations with other marketing platforms and CRM systems

3. Crobox

Crobox.com is an AI-powered guided selling platform that helps e-commerce businesses understand customer motivations and influence buying decisions. The platform enables online retailers to offer product recommendations, build product bundles, and set notifications to highlight specific products.

These features can be A/B tested to determine the most effective approach. By aligning product information with consumer behavior, Crobox helps businesses increase engagement, conversion rates, and customer satisfaction.

Website: Crobox.com 

Best for: E-commerce businesses, consumer goods companies, large enterprises and D2C brands. 

Key features:

• Real-time customer behavior tracking
• Psychological profiling
• Dynamic product messaging
• A/B testing
• Analytics and reports 
• Product recommendation optimizations
• Integrates with existing e-commerce platforms

4. Outfindo

Outfindo offers AI-driven product selection guides designed to help e-commerce sites improve conversions and sales. The platform uses predefined questions to guide customers through product choices.

It focuses on simplifying decision-making and increasing engagement. Outfindo also provides real-time, enriched product data directly from manufacturers, making it easy to use existing product data in online stores.

Website: Outfindo.com 

Best for: E-commerce businesses, particularly those in retail sectors such as fashion, electronics, home goods, and other product-driven industries.

Key features:

• AI-driven product selection guides
• Personalized recommendations
• Behavioral targeting
• Real-time product data and descriptions
• Comprehensive product listing with content
• Can be integrated via JavaScript

5. Excentos

Excentos offers AI-driven guided selling solutions that assist e-commerce businesses by providing personalized product recommendations. Its platform helps customers find the right products through interactive product guides, searches, and digitalized customer service.

Among its offerings are product finders, product configurators, gift finders, omnichannel support, knowledge bases, and machine learning optimizations.

Website: Excentos.com

Best for: Businesses in industries like fashion, consumer electronics, and healthcare that are looking to boost conversions with intelligent product advice.

Key features:

• AI-powered guided selling
• Product recommendations in PDF
• Intelligent search functionality
• Machine learning optimizations
• Cross-selling opportunities
• Omnichannel support
• Integrates with e-commerce platforms, ERP, PIM and CRM tools

6. Octane AI 

Octane AI provides AI-powered quizzes and data collection tools designed to boost engagement and conversions for Shopify stores. It helps brands gather customer insights, recommend products, personalize email and SMS marketing, and optimize ad campaigns. 

Its key features include a no-code quiz builder, integrations with Shopify, Klaviyo, and other platforms, as well as tools for collecting zero-party data.

Website: Octane.ai

Best for: Shopify stores that want to increase customer engagement, personalize marketing, and drive sales.

Key features:

• AI-powered quiz builder 
• Product recommendation
• Zero-party data collection 
• Personalized email and SMS campaigns
• Customer data segmentation and analytics 
• No-code customizations
• Integrations with Shopify, Klaviyo, Facebook and other marketing tools

Why Aiden is used and recommended by leading e-commerce businesses 

While each of these Neocom alternatives offers unique features, Aiden provides a complete, user-friendly solution for e-commerce businesses looking to make a difference. Instead of simply filtering out products that don’t match answers, Aiden combines weighted and filtered questions in one app.

This results in 91% completed sessions, an average CTR of 60%, and a 2.5x conversion uplift. With over 1,000 live product finders, we continually gain insights and share new knowledge and playbooks for success with our customers. Want to know more about the impact we make together with our customers? Have a look at the testimonials or case studies for more inspiration.

We understand that making a decision is tough, which is why guided selling helps. To determine if Aiden is the right solution for you, book a free demo, and we’ll guide you through the platform and everything you need to know about product finders and guided selling.